Cimcorp, a manufacturer and integrator of robotic order fulfillment and tire handling solutions, is opening a sales and service center in Willich, Germany.
The new office is a direct result of Cimcorp’s expanding presence in food industry distribution operations. A significant number of European grocery retailers are turning to the company’s automation solutions to address their challenges.
With approximately one-quarter of Europe’s food distribution originating in the area, the new office will enable Cimcorp’s dedicated support teams to serve to clients across continental Europe. The location, near Düsseldorf, offers great potential for the automation business, having a population of approximately 60 million people within 200 kilometres.
Local customer service
“Although Germany has been a significant market for Cimcorp for over 30 years, a steady influx of recent orders – including major fresh food logistics systems for grocery retailers such as Netto and Edeka – indicated that we needed a local customer service presence in order to better support the growing number of 24/7 distribution centres,” said Tero Peltomäki, CEO of Cimcorp Group.
“Although remote help is sufficient, sometimes on-site services are needed. We think that it is vital for our large and growing customer base to have support closer to them.”
Highly competitive industry
Intralogistics automation is highly competitive in Europe and in Germany. “To be honest, we are positively surprised that we have such huge and well-known clientele in this market area. We have proven our reliability to some of the biggest grocery retailers in Europe,” Peltomäki said.
Cimcorp Group is part of Murata Machinery, Ltd. (Muratec). Cimcorp has developed unique robotic solutions for order fulfillment and storage for the food & beverage, retail, e-commerce, fast-moving consumer goods (FMCG) and postal services sectors. Cimcorp’s systems are used within manufacturing and distribution centres in over 40 countries across six continents.