TORONTO, Ontario—Each year, the Supply Chain Management Association (SCMA) recognizes individuals and organizations who have made significant contributions to the field of supply chain management through innovation, dedication, and leadership. This year, the SCMA Awards of Distinction will be presented on June 16 at SCMA’s National Conference in Niagara Falls, Ontario.
The Supply Chain Management Excellence Award is presented to an organization that uses strategic supply chain management to enhance its competitive advantage. Since 2010, TELUS has developed a number of significant initiatives to completely transform the management of its procurement and supply chain activities, such as its national spare parts management, device warranty and repair, and rental equipment processes.
Through a focus on innovation, strong supplier relationships, reliability and sustainable business practices, TELUS has optimized its supply chain and helped to drive customer service improvements such as greater device availability and faster turnaround times on repairs, while also decreasing costs. Known collectively as “Total Value of Ownership”, this holistic focus has allowed TELUS to achieve $1.4 billion in savings and a 30 percent improvement in its Dow Jones Sustainability Index supply chain score.
The TELUS National Managed Spares program was designed to improve reliability in sourcing spare parts, and involved implementing a single IT architecture that governed the control and management of orders and inventory. This was an immense undertaking given that $200 million worth of inventory and a large quantity of parts across 427 Canadian locations had to be physically transitioned to the new process. This program has raised the profile of supply chain management within TELUS, as the CEO and many leaders from across the business take an active interest in using the supply chain function to deliver success for the company.
Other supply chain initiatives at TELUS include a program to transform its network equipment deployment process, and enhanced mobile device inventory planning and distribution that has improved agility and reduced stock-outs over the busy holiday season. TELUS has also integrated environmental thinking into every aspect of its supply chain management, which resulted in a 68-tonne reduction in CO2 emissions and $1.2 million in cardboard cost savings in 2015.
“TELUS embodies what a strong supply chain team can achieve within a company. The supply chain professionals at TELUS have been relentless in looking for ways they can drive improvements that can help improve customer satisfaction, deliver greater profitability, and achieve environmental goals. The results have been very impressive and serves as an example to all organizations of the value effective supply chain management can bring,” said Cheryl Farrow, SCMA president.
An accomplished leader in ethical supply chain management with experience in a wide range of industries including forestry, public health care, government, and academia, Larry Berglund, SCMP, MBA (Presentations Plus Training & Consulting Inc.) is the 2016 SCMA Fellow. This is the highest honour the association can bestow on its members, and fellows are recognized for demonstrating the highest excellence in supply chain management and dedication to promoting the profession.
Throughout his career as a supply chain professional, Larry has worked as an educator and mentor, provided pro bono advice and advocacy for local not-for-profit groups, and published numerous articles and books on supply chain-related subjects. He was directly involved in drafting and implementing the first sustainable procurement policy for a municipality in Canada and has been at the forefront of promoting ethics within supply chain management across Canada, including a leadership role in the recent update of SCMA’s Code of Ethics. With Presentations Plus Training & Consulting Inc., Larry provides strategic management training and expertise in negotiations skills and corporate social responsibility.
“Larry has worked across the supply chain profession in a variety of roles and has demonstrated selfless dedication to mentoring non-profit organizations and individuals in supply chain management. Larry has been a great champion for the supply chain profession and has been one of the country’s leaders in underlining the important role the profession plays in driving ethics and corporate social responsibility within all kinds of organizations,” Farrow, said.