COLUMBUS, Indiana – Several dealerships throughout the U.S. and Canada recently achieved Toyota Forklift’s Aftersales and Service Evaluation and Certification (ASEC).
The ASEC certification is a process to help dealers focus on improved safety, productivity and customer satisfaction to grow their parts and service business, increase profitability and deliver the industry’s best customer service.
The program supports dealers in their journey toward a culture of continuous improvement. It encourages dealers to focus on key areas of aftermarket operations and meeting critical standards by practicing Kaizen, a Japanese business philosophy of continuous improvement of working practices and personal efficiency.
“To successfully complete the ASEC process dealerships commit to two things: hard work and a change in the way they approach business,” said Toyota Forklift’s director of aftermarket sales Bret Bruin.
“We commend our dealers who took on the challenge of continuous improvement to make their organizations even stronger.”
In 2017, 14 Toyota dealerships successfully completed the standards to be ASEC certified or re-certified, including one Canadian dealer, Industrial Truck Service Ltd. based in Winnipeg, Manitoba.