Houston, Texas—CEVA Logistics is opening a Home Delivery Service Center in Houston.
CEVA’s Home Delivery provides specialized services for customers requiring delivery of heavy or bulky items to end-consumers’ residences. Home deliveries can include items such as large high definition televisions, furniture, appliances and similar heavy goods, which are supported with a range of capabilities from order management to white glove set up and installation.
By centralizing routine tasks and automating, CEVA is able to be more responsive and increase its availability to respond to customers. In addition to a dedicated phone line for CEVA’s stations to call for immediate support or escalation, CEVA has created a dedicated Home Delivery web portal. The portal is a one-stop interface for end consumers and provides round-the-clock accessibility for services such as scheduling a delivery, order tracking and frequently asked questions.
In addition to current services provided, the centre will soon handle multimedia contacts (email, chat, social media) using the same contact centre solution. Future updates are also scheduled that will improve automation and self-service with both the interactive voice response (IVR) system and website.