Inside Logistics

Remote service for autonomous vehicles

Fetch Robotics partners with Ricoh to offer remote diagnostics and service

April 2, 2018

SAN JOSE, Calif. – Fetch Robotics, provider of collaborative robotic solutions, has launched a new support program called FetchCare. FetchCare provides round-the-clock support to Fetch Robotics’ worldwide customers in the logistics and warehouse industries.

In partnership with Ricoh USA, Inc., FetchCare remotely provides service on Fetch’s Autonomous Mobile Robots (AMRs) when needed. The service leverages the FetchCore Cloud Robotics Platform, Fetch Robotics’ unique cloud-based software platform, to remotely resolve issues.

The relationship with a globally recognized support services leader like Ricoh ensures that customers can engage with the right technical resources as needed.

“Software is the basis of our collaborative robot solutions and allows us to manage and service most issues remotely,” said Melonee Wise, CEO of Fetch Robotics.

“We are committed to our customers’ success, and believe FetchCare will provide a high level of proactive service that will resolve issues before they impact productivity.”

Ricoh Service Advantage uses Ricoh’s global network of highly skilled and certified services employees.

“We are thrilled to partner with Fetch to extend their robotics support globally and around the clock,” said Dale Walsh, director of service advantage innovation at Ricoh USA, Inc.

“Fetch’s customers will be able to receive unparalleled service from our massive infrastructure of technical resources to keep warehouse automation running smoothly at all times, at any location.”