Toyota launches 360 Support

by Inside Logistics Online Staff
Toyota’s THDC 18-22K IC Cushion truck

COLUMBUS, Ind. – Toyota Material Handling, USA (TMHU) has launched Toyota 360 Support.

Toyota 360 Support comes standard on every forklift and includes the industry’s best-trained technicians, Toyota Genuine Parts, proprietary safety innovations, a four-hour emergency response time, the Toyota Service Request App, along with a key financing partnership with Toyota Industries Commercial Finance. The program is designed to decrease cost and increase uptime.

“This is a promise to our customers that Toyota and our dealers will always be there to deliver a superior product, superior service and the strongest dealer network in North America,” said Bret Bruin, TMHU director of aftermarket operations.

“Toyota 360 Support can really be summed up as the complete Toyota Forklift customer experience.”

Toyota 360 Support Plus, an enhanced aftermarket program aimed at providing cost savings and budget management tools for customers, comes standard with a year of planned maintenance, carriage-to-counterweight coverage up to three years/6,000 hours and five-year major component coverage.

Toyota 360 Support Plus is available with four and five year carriage-to-counterweight coverage. The upgraded program includes discounts on T-Matics mobile, Toyota’s system for fleet data collection and analysis. T-Matics tracks performance to assess forklift conditions, maintenance scheduling and identifying opportunities to increase efficiency.