Descartes Systems Group has expanded artificial intelligence capabilities on its multimodal Global Logistics Network with the launch of a new suite of AI agents designed to automate freight visibility workflows and improve supply chain execution.
The company said its new Descartes MacroPoint OpsForce uses real-time network data to automate driver engagement, manage exceptions and streamline documentation processes for shippers, brokers, carriers and logistics service providers.
According to Descartes, more than 435,000 drivers have been connected to its Global Logistics Network through more than 720,000 AI-powered outreach efforts. The company says the technology has helped customers eliminate up to 100 per cent of manual check calls, increase no-touch tracking automation by an average of 30 per cent, boost tracking team productivity by 1.5 times and accelerate settlement by 15 per cent through automated proof-of-delivery capture.
“AI innovations in our real-time visibility solution are designed to improve accuracy and responsiveness across freight execution,” said Dan Cicerchi, general manager of transportation management at Descartes. “Even with electronic logging devices (ELD), transportation management system (TMS) connections and geofencing, brokers and shippers still face manual follow-ups, tracking drops, uncertain arrival events and missing documentation. By applying intelligent agents to these exception workflows, OpsForce eliminates repetitive tasks while connecting brokers and shippers to more carriers, improving data accuracy, strengthening customer satisfaction and accelerating order to cash cycles with no action required from their people.”
As part of the company’s logistics network, the MacroPoint platform connects to hundreds of thousands of carriers and logistics providers globally, along with millions of drivers to deliver real-time shipment visibility.
“As customers expand their own AI strategies, the need for large volumes of trusted, real-time inter-enterprise data becomes even more critical,” said Ken Wood, executive vice-president of product management at Descartes. “The GLN delivers that data at scale, connecting hundreds of thousands of trading partners and continuously processing real-world transactions to keep goods moving efficiently and securely. By combining agentic AI with the reach and collective intelligence of the GLN, we’re helping customers automate execution while strengthening the data foundation that powers smarter supply chain decisions.”
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