Inside Logistics

FedEx expands ‘through the door’ heavy item delivery

Expansion to 80 percent of U.S. comes after successful pilot


October 17, 2019
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FedEx’s Freight Direct is the first standardized FedEx service to make deliveries through the door.

MEMPHIS, Tenn. – FedEx Freight is expanding FedEx Freight Direct to more than 80 percent of the contiguous U.S. population following a pilot in select markets earlier this year. The new e-commerce solution delivers bulky items such as furniture, TVs and exercise equipment into residences and businesses.

FedEx Freight Direct is the first standardized FedEx service to make deliveries through the door and into homes and will enhance delivery into businesses with new options. The service incorporates technology to increase shipment visibility, give consumers enhanced delivery choices, and offer exceptional convenience.

The growth of e-commerce is rapidly changing customer expectations, creating new opportunities in the less-than-truckload (LTL) market. This includes an increase of inbound freight to distribution centres as e-commerce companies build more centres closer to their end customers, as well as deliveries of bulky items to customers who purchase larger items online and expect delivery inside their homes or places of business.

“Today’s consumers are just as comfortable purchasing a television or sofa online as they are groceries or books,” said Brie Carere, FedEx executive vice-president and chief marketing and communications officer. “We’re seeing more oversized items move through our global network. FedEx Freight Direct is critical to addressing these challenges as part of our growing e-commerce portfolio.”

The FedEx Freight Direct delivery equipment, including trucks, were designed with significant input from FedEx Freight drivers specifically to operate in limited-access areas like residential neighborhoods. Team members who conduct these deliveries have undergone extensive training to provide exceptional customer service at these destinations.

The FedEx Freight Direct service and technology were designed using customer feedback and offers consumers more convenience and reliability with three service levels to meet speed and budget needs:

  • Standard: Currently available to over 80 percent of the contiguous U.S. population through 173 service centres using the FedEx Freight Priority LTL network, standard offers delivery into the first room of convenience in a residence or business. This includes a two-hour delivery window and the ability for customers to select delivery times and receive proactive notifications.
  • Premium: Includes the same features as standard along with delivery to room of choice and optional packaging removal. Premium deliveries will be conducted by two FedEx Freight team members to ensure safety and quality service.
  • Basic: To the door service, currently offered as residential delivery.