Remote support services

by Inside Logistics Online Staff

Kardex Remstar is launching a new cloud-based Remote Support platform at Modex 2018. This new platform will continuously monitor the status of a customer’s installed systems and remotely maintain them when necessary.

There are two features included in the new Remote Support platform. First, Remote Assistance, which manages remote diagnostics, allowing for simple maintenance requests to be performed remotely instead of onsite reducing downtime.

Secondly, Remote Analytics, which gives users access to machine data anywhere via a Web Browser. This analysis tool guarantees a high level of process reliability for storage unit operations.

The company is also demonstrating two machines at Modex. The LR 35 is a bin handling solution perfect for any company involved in handling single-part or small-volume orders. The unit consists of a shelf system with automatic bin handling, picking stations and its own logistics software.

In line with Kardex Remstar’s other product families, the LR 35 operates on the “goods to person” principle, bringing totes of small items directly to the operator with minimal wait time. The LR 35 improves order picking performance, energy efficiency and the amount of floor space required for storage of goods.

The Shuttle XP (VLM), also on display, is the foundation of smart order picking solutions from Kardex Remstar. With Power Pick Global inventory management software, smart storage strategies such as batch picking can be adopted and user-friendly features including pick-to-light and put-to-light can be integrated. The Shuttle XP can now be equipped with a new light technology called Access Ready. This new light tool helps operators visualize when the tray is in the access opening and ready for picking or putting, improving picking productivity.