Inside Logistics

Canadian Tire implements automated pick-up towers

Units in use in five store locations

October 31, 2018


Canadian Tire has put into market new, automated, 16-foot Self-Serve Pick-Up Towers for online purchases. (CNW Group/CANADIAN TIRE CORPORATION, LIMITED)

TORONTO – Canadian Tire has introduced automated in-store pick-up towers for customers’ e-commerce orders.

The 16-foot Self-Serve Pick-Up Towers are now in use at five locations in Vancouver, Calgary, Saskatoon and Toronto. As of last week, customers at these locations have been able to collect their online purchases in less than a minute using the new Self-Serve Pick-Up Towers.

In Ottawa the retailer is introducing a fleet of self-serve lockers and automated check-in terminals. To use the check-in terminals, customers enter a unique PIN code on the in-store tablet, prompting store staff to bring their order directly to them.

“We’re a test and learn culture and a big part of that is finding new ways to help our customers shop when they want and how they want,” said Greg Hicks, president, Canadian Tire Retail.

“We’re very excited to be the first retailer in Canada to introduce the Self-Serve Pick-Up Towers to some of our busiest stores as one more example of how we’re meeting our customers’ evolving needs.”

Inside Logistics reported last week on Walmart Canada’s announcement that it will be introducing the pick-up units in the Canadian market early in 2019.