American Airlines Cargo is the first U.S. carrier to be certified under the International Air Transport Association’s (IATA) Cargo 2000 Quality Management System.
Cargo 2000, an official interest group of IATA, represents 29 of the world’s largest freight forwarders and airlines and aims to improve efficiency within the air cargo industry. Other than American, only five non-U.S. carriers are certified to date.
The certification process focuses on performance, quality measurement and customer satisfaction.
American acquired this certification for all freight shipments originating in the U.S, at its Miami, Chicago, Los Angeles, Boston, Newark and JFK terminals which are destined for London’s Heathrow Airport. American will adopt a phased approach for the implementation of other international lane segments.
Phase Two testing begins Nov. 1, aiming to achieve customer satisfaction by meeting customer-defined requirements.
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