DHL enhances service for time-sensitive medical supplies

BONN, Germany — DHL has launched its enhanced DHL Medical Express service for the inbound and outbound transportation of time-sensitive medicines, clinical supplies and time-sensitive specimens.

DHL Medical Express is designed to provide both dedicated transportation services and advanced tracking technologies for time-sensitive medicines and clinical supplies.

Officials say that fast and efficient movement of medical supplies is critical during the Clinical Trials phase of new medications.

The company already has a strong position in the Clinical Trials business within the life sciences industry, especially within emerging markets like Eastern Europe, Russia, South Africa and India, officials said.

“We have an experienced team of experts and dedicated personnel operating in more countries than before who are supporting DHL Medical Express. Each team has a zero-default target and proactively solves shipment delays, regulatory and cultural issues, to ensure fast, reliable and efficient logistics for Clinical Trials programs,” said Roland Thomas, vice-president of product development for DHL Express.

Enhancements to the service include priority handling to confirm shipment delivery to a pre-12 promise, and proactive location tracking by the DHL Quality Control Center network to ensure ambient, chilled or frozen shipments are constantly monitored through to their delivery.

“Besides the capability to manage diverse ambient, chilled and frozen shipments, DHL Medical Express is essentially a service that simplifies the complexity for laboratories of running a Clinical Trial. We offer our customers a sustainable and scalable solution that maintains compliance with local life science regulations, customs legislation and environmental recommendations,” added Thomas.