UPS reinstates guarantees

by Canadian Shipper

UPS has reinstated its domestic money-back delivery guarantees starting with packages picked up on Monday, Sept. 17. The decision follows the resumption of air operations on Friday, both in the United States and on international routes.

The money-back guarantees will not apply to packages destined for certain areas of Manhattan closed by the city of New York, or to portions of Washington, D.C., in and around the Pentagon. UPS plans to reinstate international guarantees once all of its airport gateways around the world finish compliance with Federal Aviation Administration standards.

Earlier Friday, UPS restored its U.S. air operations and moved its Next Day Air packages that were held back. The U.S. domestic air system now is fully operational.

Throughout the week, UPS says its ground network has operated normally, even as it expanded to keep air express packages moving.

Private and corporate aircraft travellers will continue to telephone report but will be re-directed by the telephone reporting centers to staffed locations as identified below. This also applies to CANPASS participants enrolled in these programs.

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