Ryder offers direct-to-consumer fulfillment

by Inside Logistics Online Staff

MIAMI – Ryder System, Inc. is offering direct-to-consumer fulfillment for manufacturers.

Ryder’s new e-commerce fulfillment solution includes the opening of two purpose-built, multi-client facilities located in Perris, Calif. and Fort Worth, Texas, as well as the expansion of an existing Ryder-managed warehouse in Douglassville, Penn. The three facilities are slated to be fully operational by May and will service – among other customers – a globally recognized small appliance manufacturer. The appliance maker has been participating in a pilot with the company’s e-commerce fulfillment solution.

“Just ahead of the peak holiday season, we transitioned our client from a third-party marketplace to Ryder’s e-commerce fulfillment solution and immediately delivered double-digit, week-over-week volume growth,” said Steve Sensing, Ryder president of global supply chain solutions.

“During the period of Black Friday and Cyber Monday, we delivered a 268 per cent increase over expected volume and achieved 99.9 per cent on-time and in-full shipping accuracy.”

The new purpose-built, multi-client facilities – designed specifically for high-volume e-commerce fulfillment – are flexible and scalable, both in terms of space and labour. During this past peak holiday season, Ryder was able to rapidly scale up headcount 100 per cent to meet its customer’s unexpected high seasonal demand, which reflected an average of 66 per cent increase in volume growth week-over-week for 10 consecutive weeks.

Additionally, contrary to industry standards, Ryder will remain carrier agnostic. The decision to foster relationships with many qualified carriers ensures customers maintain speed to market, as well as cost and service targets, even when capacity is tight.

With the additional e-commerce fulfillment facilities strategically located, Ryder can deliver small to large parcel goods to 95 per cent of the U.S. in two days or less.

Ryder’s e-commerce fulfillment solution includes: a streamlined on-boarding process; specially trained teams provide customers with human resources, call centre, and IT capabilities; best-in-class warehouse order and management systems; and full reverse logistics capabilities, as well as a complete suite of value-added services such as private labeling, bagging, gift wrapping, hand-written notes, and engraving.

The new e-commerce fulfillment solution for small to large parcel goods is an additional service offering by Ryder, which also operates one of the largest last-mile delivery solutions for big-and-bulky goods. Ryder Last Mile provides home delivery and white-glove installation for everything from furniture to large appliances, with 136 facilities covering 95 per cent of the U.S. and Canada within a two-day timeframe.