Inside Logistics

Shoppers Drug Mart offering same-day delivery

Partnership with Instacart will deliver from 60 southern Ontario SDM stores


June 20, 2019
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TORONTO – Shoppers Drug Mart has launched home delivery services, in partnership with Instacart. Customers across Ontario now have access to same-day delivery of groceries and over-the-counter medications from approximately 60 Shoppers Drug Mart stores in the province.

Shoppers Drug Mart customers in more than 30 communities across Ontario, including Toronto, Ottawa, Waterloo, Cambridge, Hamilton and London can go online or to the Instacart app on their mobile device. From there, customers select their city and store and can begin adding items to their Instacart grocery cart.

Orders will be fulfilled in stores by An Instacart personal shopper who will pick, pack and deliver the order within the customer’s designated time frame—in as fast as one hour or up to five days in advance.

“For decades, Shoppers Drug Mart has been a destination for Ontarians for health and beauty products, food staples and general convenient shopping to help them make life a little bit easier,” said Matt Carr, vice-president, merchandising, Shoppers Drug Mart.

“Working with Instacart allows us to serve our customers wherever they need us, whether that’s in a store or delivered right to their door.”

“We’re proud to expand our partnership with Loblaw to deliver groceries, household essentials and over-the-counter medications from Shoppers Drug Mart to customers across the GTA in as fast as an hour,” said Andrew Nodes, vice-president of retail accounts for Instacart.

“Together, Instacart and Shoppers Drug Mart are helping busy people and families stock their pantries and medicine cabinets with household essentials from a local retailer they love and trust.”

For orders of $35 or more, the delivery fee is just $3.99. With an Instacart Express membership for $9.99/month or an annual fee of $99, customers get unlimited, free delivery on all orders over $35.

Instacart and Loblaw expect to continue to expand the Shoppers Drug Mart partnership through the end of 2019. Today, home delivery through Instacart is currently accessible to more than 60 percent of Canadian households.