PUDO to facilitate UK-bound e-commerce returns

by Inside Logistics Online Staff

TORONTO – PUDO Inc., a North American courier-neutral Pick-Up Drop-Off Network, has entered an agreement with Delivery Net Inc., and ReBOUND to allow Canadian consumers to use PUDOpoints for returning purchases from major UK fashion and lifestyle websites including ASOS and Mango.

This integration utilizing the ReBOUND returns management platform, represents PUDO’s first foray into UK e-commerce, a thriving ecosystem in which 75 percent of consumers shop online, spending more per capita than any other nation.

“The signing of this Agreement is significant for PUDO in that it represents confidence in our technology and in our Network,” said PUDO CEO Kurtis Arnold.

“The UK is ahead of us in terms of parcel delivery and return logistics with an entrenched PUDO-like network of pick-up/return locations across the UK and Western Europe. In an increasingly global marketplace, they understand the benefits of extending that network overseas and integrating it into their returns protocol.”

Under the terms of the Agreement, PUDO will utilize its Canadian Network of PUDOpoints, located near where consumers live, work, play, and study, to receive and consolidate ReBOUND customer parcels designated as ‘returns to the UK’, and return them to Delivery Net’s regional Canadian distribution centres for the return trip overseas.

ReBOUND is a global returns solution supporting 195 countries and territories through a single IT platform.

“We pride ourselves on providing a global returns platform that gives consumers and retailers the confidence to do business from anywhere,” said ReBOUND CEO Graham Best.

“Adding PUDO to our Canadian network of drop off points is a perfect compliment to our model. We are very excited to have PUDO on board.”

Delivery Net is a Canadian e-commerce logistics company moving over eight million parcels annually, coast to coast, which includes a network of return parcel hubs for processing e-commerce returns.

In North America, approximately 30 percent of online purchases are returned for refund or exchange, and online purchases are three-times more likely to be returned than purchases made in-person, in-store. The reverse-logistics of these returns is an extremely costly component of last-mile shipping, which statistically represents an unsustainable 53 percent of delivery costs overall.

“We are extremely confident that our technology and our Network will help reduce logistics costs for ReBOUND customers, and provide Canadian consumers with a more convenient parcel drop-off option than what they are used to. We know that getting the PUDO name in front of Canadian online shoppers, will help us grow our domestic consumer membership organically, as we grow our logistics Network,” Arnold concluded.