Inside Logistics

TForce Logistics adds to Toronto footprint

Company pursuing microfulfillment centre strategy

November 2, 2020

TORONTO, Ontario – TForce Logistics has opened its third facility in the greater Toronto area.

The 21,000-square-foot distribution centre is located in Toronto’s Etobicoke neighborhood. It employs about 20 people.

It dispatches over 100 owner-operators each day delivering products ranging from parts and components and supplies for businesses and manufacturers, to e-commerce-generated consumer orders for home delivery of goods such as non-perishable foods, furniture and home accessories, appliances, home electronics and other consumer staples.

TForce Logistics also has a 21,500-square-foot distribution and fulfillment centre in Brampton and a 5,000-square-foot operation in Markham. Collectively, the TForce Logistics final-mile operations make over two million deliveries annually in the Toronto area, a number that is expected to rise as the new facility ramps up.

e-commerce boom

“Today’s e-commerce environment demands speed to the consumer,” notes Dan Leslie, vice-president and general manager, TForce Logistics Canada.

“This requires a greater number of small, scalable facilities located in closer proximity and enabling shorter travel times to final delivery points. Our strategy is to surround the end-user consumer in population-dense areas with several smaller facilities to provide fast-response, flexibility and consistency with expedited local delivery. The new Torlake operation reflects this strategy.”

The Covid-19 pandemic has driven an unprecedented surge in e-commerce of a much wider array of goods deemed essential to people’s daily lives, and a corresponding demand in simplicity, reliability and consistency in last-mile delivery, noted Kal Atwal, executive vice-president, TFI, responsible for TForce Logistics in both the U.S. and Canada.

“Consumers are more attuned than ever to expect faster delivery options with little to no increased cost,” he emphasized. “Highly reliable, consistent and trusted final-mile service is the end-game that determines how well online and traditional retailers will separate themselves from competitors, grow their business and build sustainable customer loyalty that will last beyond the pandemic.”

6,700 partners

In North America, TForce Logistics has an integrated network of more than 70 operating facilities, resources, technology, and a fleet of more than 6,700 final-mile delivery partners and equipment. Its network is designed for the demands of final mile and e-commerce shipping and covers all the major metropolitan communities in the U.S. and Canada.

“Addressing the end-to-end challenges involved in managing and executing on-demand, customized, rapid delivery services, and strategically scaling and locating capacity to meet that demand, is our core strength,” Atwal added. “Expanding our Toronto footprint is in line with that objective and reflects our continued investment to increase the depth and breadth of our capabilities as our customers’ needs grow.”

TForce Logistics is an operating company of TFI International Inc.