DHL Supply Chain acquires Inmar Supply Chain Solutions

DHL Supply Chain has acquired Inmar Supply Chain Solutions, a division of Inmar Intelligence, adding 14 return centres and approximately 800 associates to DHL’s operations, expanding its North American footprint to over 520 warehouses and 52,000 associates.

The move enhances DHL’s capabilities in product remarketing, recall management and supply chain analytics. Inmar Intelligence will retain its pharmaceutical reverse distribution business. 

“This acquisition strengthens our existing capabilities, allowing us to offer our customers a single-source solution for their entire supply chain, including the critical and complex area of returns management,” said Patrick Kelleher, CEO of DHL Supply Chain, North America. “It also puts us on the right path to support DHL Group’s plan to achieve 50 per cent revenue growth by 2030 compared to 2023 as outlined in our recently announced Strategy 2030.” 

DHL said it aims to address the growing returns market, valued at over $989 billion, by providing technology-driven, data-backed solutions. These will help retailers tackle challenges such as returns abuse and rising operational costs while improving customer experiences. 

Kraig Foreman, president of e-commerce for DHL Supply Chain, North America, said, “By adding Inmar’s reverse logistics expertise, dedicated team of experts and its technology-driven suite of returns services, DHL Supply Chain will be able to provide data-backed, innovative solutions that help returns to be a positive experience for consumers and protect profitability in a competitive marketplace for the retailer.” 

The acquisition aligns with DHL’s sustainability goals, including decarbonizing its operations by 2050. Inmar’s recommerce solutions, which divert 99 per cent of consumer returns from landfills, bolster DHL’s efforts to provide environmentally friendly supply chain services.