Customer integration for cargo booking

by Inside Logistics Online Staff

Air Canada Cargo customers can now connect directly with the carrier through its new application programming interface (API) solution.

This API solution will improve efficiency by streamlining manual interactions such as quoting, booking, scheduling, and track and trace requests. It will also improve connectivity and collaboration by connecting different systems and processes to offer an enhanced booking flow. Customers will be able to reduce the amount of time taken to complete a booking or AWB, resulting in improved efficiency.

“We are thrilled to implement this important technology for Air Canada Cargo and are excited about the role it will play in advancing the industry toward the digitization of processes, and indeed our business as a whole. This will be beneficial for Air Canada Cargo’s valued customers who will be able to take advantage of the many benefits this API will provide,” said Matthieu Casey, senior director, global sales and revenue optimization.

The service returns rates and routings based on a shipment search request. Customers will have access to available capacity and most up to date pricing in a click of a button.

It processes a booking confirmation and changes based on a shipment booking or change request.

Additional APIs are being developed, for roll out in 2022.

The scheduling API returns the Air Canada Cargo Flight and Trucking Schedule. Customers will be able to retrieve it 24 hours a day, 7 days a week.

A Track and Trace Push service pushes customizable shipment notification milestones. This API is used to push shipments milestones as soon as they happen.

AWB Completion will allow users to make real-time changes to AWB’s up until goods acceptance. This API is used to streamline AWB updates and simplify all of the work involved.