BONN, Germany – DHL Global Forwarding has launched a new digital portal for its customers.
myDHLi offers management of freight rates, offers, transport modes, carbon emissions, and other shipment data on demand.
The platform merges existing online services like myDHLi Quote + Book and myDHLi Analytics with new services and features, and incorporates them into one platform.
DHL also developed its own tracking service that offers near-real-time visibility into air and ocean shipments.
The launch begins with a pilot phase including selected customers from North America, Europe, Asia, Australia, Africa. myDHLi is being rolled out in waves to ensure a smooth region-by-region transition.
The previous customer portal, DHLi, will be available until the myDHLi roll-out is complete.
“Despite accelerating digitization and super-fast connectivity customers have a need for reduced complexity. And that is exactly what our tool does,” says Tim Scharwath, CEO DHL Global Forwarding, Freight.
“We have created a one-stop customer portal that is tailored to the needs of our customers. By combining services like online quotation and booking with shipment tracking, document accessibility, and data analyses we are creating not only 360-degrees visibility, but also have laid the foundation for customers to manage their logistics – anytime and anywhere.”
Another new feature is myDHLi Documents, which offers quick and easy access to downloadable shipment documents. All documents — quotes, commercial invoice, packing list, house bill, invoice, proof of delivery, etc. — are stored in one place.
The designers adapted a mobile-first approach for seamless use on all devices. Built-in popular social media features like follow and share functions simplify communication along the supply chain by enabling customers to exchange information with colleagues, customers and suppliers. Furthermore, data can be easily analyzed and exported or directly integrated to own systems, based on a suite of APIs.
Users can individualize their portal by selecting the specific services they want. Thanks to the single sign-on registration process, all services are available from the beginning. No additional registration or sign-in processes are needed. myDHLi is free of charge for all DHL Global Forwarding customers.