FedEx report finds logistics visibility rising but intelligence gap remains

FedEx Corp. says most organizations have achieved end-to-end shipment visibility, but many still struggle to turn data into actionable insights, according to its first Future of Logistics Intelligence Report.

The company released the report amid mounting supply chain pressures, highlighting a disconnect between tracking shipments and responding effectively to disruptions.

“Many organizations can see what’s happening in their supply chains, but leaders in the space can predict and act fast enough when it matters most,” said Jason Brenner, senior vice president, digital portfolio at FedEx. “Closing the gap with logistics intelligence, supported by analytics, AI and close partnerships with your carrier, will help organizations move from reacting to disruptions to anticipating them, minimizing impact and delivering a leading customer experience.”

The report found that while most organizations expressed confidence in tracking shipments, only 59 per cent use data proactively to predict and prevent issues. Another 25 per cent use data reactively, while 11 per cent use it primarily for visibility into current issues.

Only 18 per cent of respondents said their teams are always able to intervene when shipments are delayed.

FedEx said rising consumer expectations are driving demand for improved logistics intelligence. Surveyed decision-makers identified reliable delivery windows, cited by 36 per cent of respondents, and end-to-end shipment tracking, highlighted by 34 per cent, as top customer priorities. The company noted that limited visibility and delivery delays remain common complaints.

Organizations reported operational impacts from delivery disruptions, including higher service costs, cited by 53 per cent of respondents, increased strain on service teams at 47 per cent, and more customer complaints at 46 per cent.

The report also found that only 43 per cent of leaders strongly believe their logistics systems are prepared to adapt to changing customer expectations, regulatory demands and market conditions.

FedEx said modernized and connected systems supported by artificial intelligence are key to improving supply chain resilience, allowing companies to predict disruptions earlier, reduce manual processes and respond more quickly.

“Being ready for what’s next, building long-term resiliency and competitive differentiation, requires investing in systems that go beyond meeting today’s needs,” said Brenner. “Connected data, analytics and AI are essential to making that shift.”

The report is based on a survey conducted in October 2025 of 700 professionals at the director level and above working in operations, logistics, supply chain, IT, e-commerce and customer service roles at organizations with 500 or more employees across multiple industries and regions.