VANCOUVER – Online furniture retailer Article has opened its first Canadian distribution facility in Vaughan, Ontario.
The warehouse adds 170,000 square feet of capacity, which the company says will help it increase local product availability, decrease delivery times for Greater Toronto Area (GTA) customers, and support eastern Canada order fulfillment.
“We’re committed to delivering our entire catalogue to customers fast. Having products warehoused where our customers are located is a major competitive advantage,” said Article co-founder and CEO Aamir Baig.
“In 2019, 70 percent of orders were delivered in two weeks or less. Extending our distribution network to Canada will allow us to provide a faster, and more reliable delivery experience.”
Article is also introducing its in-house delivery program, Article Delivery Team (ADT), to serve customers within the GTA. Article delivery trucks staffed with employees engage directly with customers to solve common inquiries on the spot, like shipping alternate product sizes or colours.
Currently operational in New York, Los Angeles, Seattle and Vancouver, Article’s in-house delivery program improves customer experience while reducing average delivery times by as much as two days.
The addition of the Canadian distribution centre to Article’s existing network brings the company’s combined capacity to more than 1.2 million sq. ft.
The Toronto warehouse and ADT team are currently operational and will ramp up deliveries over the coming weeks.
Since launching in 2013, Article has delivered more than 500,000 orders to customers across the U.S. and Canada.