Inside Logistics

Contactless dock procedures

Rite-Hite recently introduced Dok-Chat Logistics Communication Software


Dok-Chat will allow for contactless dock interactions

September 7, 2021
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To help facilities comply with contactless protocols and social distancing requirements, Rite-Hite recently introduced Dok-Chat Logistics Communication Software.

The secure, cloud-based system minimizes face-to-face interactions while improving shipping and receiving efficiency with automated, real-time messaging between freight carriers and a facility’s logistics office.

By eliminating manual and paper-based processes, Dok-Chat software streamlines communication during carrier check-in, dock assignment, load completion and check-out. It allows shipping and receiving personnel to interact with multiple drivers instantly with the check-in process beginning and ending in the cab of the truck.

Dok-Chat protects privacy as it does not require users to download a new app, nor does it require logistics personnel to use personal phone numbers. It is an entirely contactless electronic check-in process, allowing drivers to check in and out from the cab of their truck, which makes it an ideal social distancing tool.

The Dok-Chat software can be used as standalone communication software or as a feature of Rite-Hite’s Dok-Vu Dock and Yard Management Software for access to a more robust platform. This provides logistics personnel with the tools needed to control traffic flow, manage appointments, monitor dwell times, and keep docks fully utilized, thus minimizing labor costs and detention/demurrage charges while enhancing shipping accuracy.

Enabling Dok-Chat as a feature of Dok-Vu allows logistics personnel to review current and historical trends, identify any loads going into detention, and uncover any other potential time- and money-saving improvements.