Diagnostic intelligence for app and mobile device issues

Mobile and IoT device management specialist SOTI has released SOTI XSight: a new diagnostic intelligence solution.

SOTI XSight resolves app and mobile device issues using advanced diagnostics and analytics.

Global businesses across multiple industries are increasingly adopting mobile technology, with more than 50 percent of the world’s workforce already mobile. Around the world, spending on mobile solutions is expected to reach US$1.8 trillion by 2022.

Yet recent research shows that 20 percent of businesses have little to no visibility over their mobile devices and applications, and 85 percent of workers never report issues to IT, leaving IT departments blind to major problems and unable to quickly fix issues.

The results can be costly. For example, downtime for a high priority app can be up to $68,000 per hour, and for a non-essential app just over $61,000 per hour.

Available as a cloud or on-premise solution, SOTI XSight is integrated with SOTI MobiControl.

“As mobile device fleets grow in size and complexity, so too do the number of mobile issues impacting worker performance, bottom line productivity and customer satisfaction. Organizations can’t see or physically hold remote devices to learn what the issues are, and they cannot fully understand what is causing device downtime,” said Carl Rodrigues, president and CEO at SOTI.

“We created SOTI XSight to address this gap by combining advanced diagnostic capabilities alongside powerful analytical insights to answer ‘why’ there’s an issue and ‘how’ can we solve it. Successful businesses need devices and apps to just work.”

Minimize downtime

Using built-in analytics and interactive charts, SOTI XSight allows organizations to automatically pull critical data – including current and historical metrics – to analyze battery health, app and data usage, cellular connectivity and device utilization.

Troubleshooting tools

With SOTI XSight, businesses can remotely troubleshoot devices from a single screen, using tools such as: remote control to see what is happening on the device, device analytics, pulling device log files, ADB logs and other data. A device snapshot can be retrieved that preserves the precise state of the device, allowing developers to analyze the problem at a future date.

Automated monitoring

SOTI XSight provides automatic notifications when devices experience low memory, high data consumption, frequent drops, high battery discharge rates or excessive power consumption. IT administrators can create watchlists to automatically monitor devices and receive alerts, so that device downtime can be avoided.

Incident management

SOTI XSight’s incident management tools allow businesses to support customers anywhere in the world, and empowers support agents to solve issues on the first call by remote controlling and troubleshooting devices from within a ticket. Collaboration tools allow IT to draw on remote device screens to help and train users.

Audio and video recordings, as well as screenshots, can be used to accurately document problems. Concise documentation of complex problems is made easier, and developers get the detailed information they need to quickly resolve issues.